Customer Service Analyst

About the role

Accenture is seeking a Customer Service Analyst to join its team. The role focuses on analyzing and resolving lower‑complexity customer issues while supporting internal peers and supervisors.

Key responsibilities

• Analyze and solve lower‑complexity customer service problems.
• Interact daily with Accenture peers and provide updates to supervisors.
• Follow moderate‑level instructions for routine tasks and new assignments.
• Maintain accurate documentation of decisions that may affect own work and that of others.
• Contribute as an individual team member with a focused scope of work.
• Potentially work rotational shifts as required.

Required profile

• BCom qualification.
• 3 to 5 years of relevant experience.
• Detail‑oriented with strong French reading, writing, and speaking abilities.
• Willingness to work in a shift‑based environment.

Required skills

What we offer

• Opportunity to work for a global professional services leader.
• Exposure to a collaborative, technology‑driven environment.