Assistant Facility Manager – Soft Services

About the role

The Assistant Facility Manager – Soft Services supports the delivery of high‑quality housekeeping and related soft‑service functions across the portfolio. You will oversee daily operations, ensure compliance with health and safety standards, and act as a liaison between occupants, vendors, and internal teams.

Key responsibilities

• Supervise day‑to‑day housekeeping, pest control, waste management, landscaping and pantry services.
• Monitor vendor performance, enforce service level agreements and conduct routine inspections and audits.
• Prepare duty rosters, shift schedules and manage manpower planning for service teams.
• Lead staff briefings, training sessions and monitor performance, attendance and grooming standards.
• Implement SOPs, maintain records of inspections, audits and corrective actions to ensure health, safety and environmental compliance.
• Address occupant complaints, maintain high customer satisfaction and coordinate service delivery for special events.
• Track consumption of housekeeping and pantry supplies, maintain inventory records and support budgeting and cost‑control initiatives.
• Verify vendor invoices and service completion reports.

Required profile

• Bachelor’s degree in Hospitality, Hotel Management, Facilities Management, Business Administration or a related field.
• 2–5 years of experience in housekeeping, facility management or soft‑services operations.
• Experience managing outsourced vendors and housekeeping teams is preferred.

Required skills

• Microsoft Excel
• Microsoft Word
• Microsoft PowerPoint