Store Manager

About the role

We are seeking an experienced Store Manager to lead a retail outlet, overseeing the store’s profit and loss, driving sales, and delivering outstanding customer service. The role requires strong operational oversight, talent development, and adherence to company standards.

Key responsibilities

• Set store sales plans and quotas aligned with business objectives.
• Maintain gross margin, stock on hand, segment & brand mix, discount management, and other key metrics.
• Implement production, productivity, quality, and customer service standards.
• Recommend product lines and ensure an appropriate merchandise mix.
• Drive sales, margin, shrink control, inventory management and cost optimisation.
• Manage commercial and statutory compliance.
• Lead performance management and foster teamwork among store staff.
• Identify and develop talent for critical positions.
• Address customer feedback to improve service and processes.
• Monitor competition and manage customer escalations.
• Organise local events and promotions according to the marketing calendar.
• Promote a "Customer Obsessed Culture" to prioritise customer centricity.

Required profile

• Functional competencies: Operational Effectiveness, Finance Management, Analysis and Problem Solving, Results Orientation.
• Behavioural competencies: Self‑Development, Emotional Intelligence, Customer Service Orientation, People Management, Communication, Teamwork and Collaboration.

Required skills