Guest Relations Manager

About the role

The Guest Relations Manager ensures that every guest receives the highest level of hospitality and service throughout their stay. Working from the lobby, you will guide visitors, answer inquiries, and coordinate the resolution of any service issues, supporting overall property operations.

Key responsibilities

• Oversee front‑desk and guest‑services operations, maintaining quality standards and daily service goals.
• Lead, supervise, and coach front‑desk staff, stepping in to perform duties when needed.
• Handle guest complaints, disputes, and grievances, ensuring swift and satisfactory resolutions.
• Conduct regular facility inspections for appearance, safety, staffing, security, and maintenance compliance.
• Implement and monitor customer‑recognition programs and emergency response plans.
• Support energy‑conservation initiatives and loss‑prevention policies.

Required profile

• High school diploma or GED with at least 1 year of experience in guest services, front desk, or a related role, **or** a 2‑year degree in Hotel & Restaurant Management, Hospitality, Business Administration, or a related field with no experience required.
• Strong interpersonal and communication abilities, honesty, integrity, and a collaborative leadership style.
• Ability to understand and perform duties across various employee positions.

Required skills

What we offer

• Full‑time, onsite position in a vibrant hospitality district.
• Opportunity to develop leadership skills in a dynamic hotel environment.