Assistant Front Desk Manager

About the role

The Assistant Front Desk Manager supports the Front Office team in delivering seamless guest experiences at a busy hotel in New Delhi. This entry‑level management position oversees daily shift operations, assists the Front Desk Manager, and helps achieve service and financial targets.

Key responsibilities

• Lead and coach Front Desk staff, ensuring high standards of guest service and operational efficiency.
• Manage day‑to‑day front office activities, including bell staff, switchboard, and guest services.
• Handle employee queries, provide guidance in the manager’s absence, and maintain staffing levels.
• Monitor performance against guest service goals, resolve complaints, and maintain a positive guest experience.
• Support financial responsibilities such as same‑day selling, credit policy adherence, and revenue optimization.
• Participate in department meetings, communicate objectives, and drive continuous improvement.

Required profile

• High school diploma or GED with at least 2 years of experience in guest services, front desk, or a related area, OR a 2‑year degree in Hotel & Restaurant Management, Hospitality, Business Administration, or a related field (no experience required).
• Strong interpersonal and communication skills, with a focus on integrity and teamwork.
• Ability to make sound financial decisions and lead by example.

Required skills