Administrator L1
Wipro · Gurugram
Job description
About the role
The Administrator L1 role supports the team by handling standard incident tickets, documenting incidents, tracking their status, and monitoring alerts. It is part of Wipro’s end‑to‑end digital transformation services, aiming to ensure timely and accurate resolution of P4 and P5 tickets while contributing to overall service quality.
Key responsibilities
- Assist in the initial triage and response of standard incident tickets (P5 and P4), document incidents, and ensure timely and accurate resolution following defined procedures.
- Monitor alerts and SLA timelines throughout the lifecycle of standard tickets, track open tickets, and generate reports to review SLA adherence.
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Published 4 days ago
Expires 1 month from now
27 views · 0 interested
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Wipro
Gurugram
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