Operations Staff

About the role

The Operations Staff member will support the end‑to‑end delivery process, ensuring shipments are loaded, dispatched and delivered accurately and on time. This role is pivotal in meeting estimated delivery dates (EDD) and service quality (SQ) targets while maintaining a customer‑focused approach.

Key responsibilities

• Load shipments according to delivery routes and maintain precise tallies.
• Deliver parcels to the correct customers and complete POD/FOD/DOD/COD procedures.
• Generate and follow delivery run sheets, applying appropriate status codes for undelivered items.
• Hand over COD/DOD/FOD collections on the same day and report undelivered shipments to the supervisor.
• Execute appointment deliveries following company dress code and customer‑centric standards.
• Perform pickups in line with SOPs, respecting cut‑off times and completing airwaybill execution.
• Tally shipments at the customer location against invoices and collect required regulatory paperwork.
• Inspect package condition during pickup and ensure timely connection to the next delivery leg.

Required profile

• Strong attention to detail and ability to follow standard operating procedures.
• Customer‑oriented mindset with professional appearance.
• Capability to meet delivery schedules and service quality targets.
• Reliability in handling cash‑on‑delivery and other payment types.
• Willingness to work on‑site and adapt to dynamic delivery environments.

Required skills