Manual Test Engineer – D365 CRM

About the role

We are looking for a Manual Test Engineer to design, develop and execute test scenarios for Dynamics 365 Customer Engagement and related enterprise solutions. The role will be based in Bangalore and will work closely with development, business and project stakeholders to ensure high‑quality releases.

Key responsibilities

• Design, develop, and maintain functional test scenarios and test cases for D365 CE, middleware applications, Copilot Studio, and related enterprise solutions.
• Maintain complete traceability between requirements, user stories, functional design documents, and test cases in Azure DevOps.
• Execute smoke, system integration (SIT), regression, end‑to‑end, and UAT testing activities.
• Perform role‑based access validation and security testing.
• Identify, log, track, and retest defects in Azure DevOps with detailed evidence and reproduction steps.
• Participate in defect triage meetings with development, business, and project stakeholders.
• Validate fixes and perform regression impact analysis across releases.
• Support test environment readiness and test data coordination activities.
• Prepare daily/weekly status reports, test execution summaries, and quality metrics.
• Contribute to go/no‑go recommendations and release quality assessments.
• Ensure adherence to testing standards, governance processes, and quality gates.

Required profile

• 5 to 7 years of experience in testing, with strong manual testing of enterprise applications.
• Experience in Microsoft technology projects including Dynamics 365 CE, Finance & Operations, middleware integrations, and the Microsoft 365 ecosystem.
• Good understanding of Agile and iterative delivery methodologies.
• Experience with end‑to‑end business process validation.
• Excellent communication and stakeholder coordination skills.
• Ability to work in multi‑vendor and complex enterprise environments.
• Strong analytical and problem‑solving abilities.
• Exposure to accessibility and usability testing.

Required skills

• Manual testing
• Dynamics 365 Customer Engagement
• Dynamics 365 Finance & Operations
• Middleware integrations
• Microsoft 365 ecosystem
• Azure DevOps
• Azure Dashboards
• Copilot Studio
• AI‑enabled business solutions
• Test governance, KPIs, SLA‑driven delivery models