Lead ServiceNow Architect

About the role

The Lead ServiceNow Architect is the senior technical authority for the ServiceNow platform within a regulated life‑sciences environment. Reporting to the Center of Excellence, the role defines the platform vision, drives adoption of advanced capabilities such as Now Assist and GRC/IRM, and ensures solutions are secure, compliant and aligned with enterprise strategy.

Key responsibilities

• Define and maintain the long‑term ServiceNow architecture roadmap, standards, reference designs and governance framework.
• Lead architecture review boards, assess platform expansions, upgrades and new ServiceNow product capabilities.
• Partner with Enterprise Architecture, Security and Integration teams to design scalable, reusable integration patterns across ERP, CRM, HR and data platforms.
• Drive digital‑transformation initiatives, workflow automation, AI‑enabled services and measurable business outcomes.

Required profile

• Extensive experience designing and delivering enterprise‑scale ServiceNow solutions, preferably in life‑sciences or pharmaceutical settings.
• Proven senior leadership in a Lead Architect, Principal Architect or Enterprise Architect role, with deep knowledge of regulatory requirements such as GxP and 21 CFR Part 11.
• Strong track record of governing platform standards, managing technical debt and guiding large‑scale implementations.

Required skills

• ServiceNow platform architecture, Service Portal, Scoped Applications and Platform Security.
• Workflow Designer, Flow Designer, Integration Hub, Process Automation Designer and Virtual Agent.
• API‑based integration design, enterprise integration standards and data governance.
• Now Assist, Generative AI capabilities, GRC/IRM modules and automation of compliance processes.