L1 Administrator – Incident Ticket Support
Wipro · Bengaluru
Job description
About the role
The L1 Administrator supports the service desk by handling standard incident tickets (P5 and P4). The role involves documenting incidents, tracking their status, and monitoring alerts to ensure timely and accurate resolution.
Key responsibilities
- Assist in the initial triage and response of standard incident tickets (P5 and P4).
- Document incidents and ensure they are resolved according to defined procedures.
- Monitor alerts and SLA timelines throughout the ticket lifecycle.
- Track open tickets for standard incidents and generate reports on SLA adherence.
Required profile
- Experience in desktop support.
- Familiarity with incident ticketing processes and SLA monitoring.
- Ability to follow documented procedures and communicate effectively with team members.
Required skills
- Desktop Support
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Published 2 weeks ago
Expires 1 month from now
21 views · 0 interested
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Wipro
Bengaluru
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