Guest Service Associate – Food & Beverage

About the role

Join Accor as a Guest Service Associate in our Food & Beverage outlet, where you will ensure a welcoming and seamless dining experience for every guest. You will be responsible for setting up the service area, delivering high‑quality service, and maintaining safety and hygiene standards.

Key responsibilities

• Perform opening and closing side duties, set tables according to standards, and prepare side stations.
• Greet guests warmly, escort them to their tables, and ensure food and beverage are served according to service standards.
• Apply HACCP and hotel food safety procedures, and monitor table cleanliness.
• Take and deliver orders promptly, ensuring correct temperature and presentation.
• Remember guest preferences, upsell and cross‑sell menu items, and promote other dining venues when needed.
• Thank guests on departure, clear and tidy tables quickly, and manage supply requisitions.
• Report any complaints, incidents, or irregularities to management.
• Assist other F&B outlets during peak periods.

Required profile

• Degree or Diploma in Hotel Management.

Required skills

What we offer

• Opportunity to work with a global hospitality leader.
• Training and development in service excellence.
• Dynamic team environment with career growth potential.