Front Office Executive

About the role

The Front Office Executive is responsible for welcoming guests, processing check‑ins and check‑outs, handling payments, issuing room keys and ensuring accurate billing while delivering courteous hospitality.

Key responsibilities

• Verify guest identity, payment method and assign rooms, activating and issuing keys.
• Enter Marriott Rewards information and ensure rates match market codes.
• Secure payment before key issuance, process all payment types, vouchers and paid‑outs.
• Compile and review daily reports, cashier and closing reports.
• Provide guests with directions, property information and fulfill special requests by coordinating with other staff.
• Balance and drop receipts, count and secure the bank at shift start and end.
• Obtain manual authorizations and follow accounting procedures.
• Notify loss prevention/security of any theft reports.
• Assist management in training, evaluating, counseling and coaching team members.
• Maintain safety standards, complete safety training and uphold a professional appearance.
• Answer telephone calls with proper etiquette and use computer/POS systems for transactions.

Required profile

• High school diploma or GED equivalent.
• At least 1 year of related front‑office experience.
• Minimum 1 year of supervisory experience.
• Ability to stand, walk or sit for extended periods and lift objects up to 10 lb.
• Clear, professional communication skills.

Required skills

• Proficiency with computer and POS systems.
• Accurate document preparation and record‑keeping.
• Strong telephone etiquette and guest service orientation.