Field Account Manager - South Asia

About the role

You will be responsible for managing a book of accounts, building relationships with customers to anticipate their needs, ensure retention, enable timely renewals, and identify upsell and cross‑sell opportunities. You will work closely with the Business Development Manager to close deals.

Key responsibilities

• Build solid relationships with clients, understand their needs, and provide proactive guidance and support.
• Develop and implement customer success strategies to drive adoption and retention.
• Collaborate with sales and product teams to ensure seamless onboarding and ongoing satisfaction.
• Identify opportunities for upselling or cross‑selling additional products or services to existing clients.
• Monitor customer health metrics and proactively address potential issues or concerns.
• Gather customer feedback and insights to inform product development and improve overall experience.

Required profile

• 8–10 years of proven experience in customer success or account management.
• Adept at building and maintaining lasting client relationships.
• Excellent communication and presentation skills.
• Strong problem‑solving ability and strategic thinking about customer needs.
• Experience working with cross‑functional teams such as operations and product development.
• Ability to support Business Development Managers in a team environment.
• Results‑driven with a track record of meeting or exceeding satisfaction and retention goals.
• Deep understanding of SaaS or technology products.
• Proficient with CRM software; Salesforce experience desired but not required.

Required skills

• CRM software
• Salesforce