Customer Support Executive – Returns Management

About the role

We are seeking a proactive, customer‑focused individual to manage return requests raised by customers. The role involves handling queries, providing timely resolutions, and making outbound calls when needed to ensure a smooth and positive customer experience. The position works closely with internal teams to coordinate efficient return processing.

Key responsibilities

• Process customer return requests through the system and communication channels.
• Make outbound calls to confirm details or provide updates as required.
• Ensure timely and accurate resolution of customer concerns.
• Maintain records of customer interactions and actions taken.
• Coordinate with internal teams to ensure efficient return processing.
• Deliver excellent customer service while maintaining a professional approach.

Required profile

• Excellent verbal and written communication skills.
• Strong customer handling and problem‑solving abilities.
• Prior experience in customer service or returns management (advantageous).
• Ability to multitask and work in a fast‑paced environment.
• Basic computer proficiency and familiarity with CRM tools.

Required skills

• CRM tools
• Basic computer proficiency