Bank Teller – Customer Service

About the role

IDFC FIRST Bank is looking for a motivated and customer‑focused Bank Teller to join our Ratlam branch. You will be the first point of contact for customers, handling everyday banking transactions while delivering a friendly and professional service experience.

Key responsibilities

• Greet customers, answer queries and provide assistance in a courteous manner.
• Process deposits, withdrawals, payments and other routine banking transactions accurately.
• Balance cash drawers at the start and end of each shift and maintain precise transaction records.
• Promote bank products and services, identifying opportunities to meet customer needs.
• Resolve customer inquiries and complaints promptly, escalating when necessary.
• Follow all bank policies, procedures and security protocols to ensure compliance.
• Collaborate with branch staff to achieve daily targets and overall branch goals.

Required profile

• High school diploma or equivalent.
• Previous experience in customer service or cash handling is preferred.
• Strong communication and interpersonal abilities.
• Ability to work in a fast‑paced, dynamic environment.
• Willingness to work full‑time, including weekends and holidays.
• Ability to undergo background and credit checks.
• Physical ability to lift up to 25 pounds.

Required skills

• Basic computer proficiency.

What we offer

• Competitive salary and benefits package.
• Opportunities for career growth within a rapidly expanding bank.
• Supportive team environment and ongoing training.