Assistant Front Desk Manager

About the role

We are looking for an Assistant Front Desk Manager to support the daily operations of our front office at our beachfront property in Goa. This entry‑level management role assists the Front Desk Manager in overseeing the bell staff, switchboard and guest services, ensuring high standards of guest satisfaction and operational efficiency.

Key responsibilities

• Support the Front Desk Manager in supervising the front office team, including bell/door staff and switchboard operators.
• Lead shift operations, handle guest inquiries, complaints and resolve conflicts promptly.
• Monitor and achieve daily guest service and front desk performance goals.
• Assist with financial duties such as room revenue optimization, credit policy adherence and daily selling procedures.
• Coach, counsel and train staff, covering duties in the absence of team members.
• Participate in department meetings and communicate clear expectations to the team.
• Ensure compliance with hotel policies, health and safety standards.

Required profile

• High school diploma or GED with at least 2 years of experience in guest services, front desk or a related hospitality role, or a 2‑year degree in Hotel & Restaurant Management, Hospitality, Business Administration or a related field.
• Strong interpersonal and communication skills with a focus on honesty, integrity and teamwork.
• Ability to make sound financial decisions and understand the impact of front desk operations on overall property performance.

Required skills