Account Manager & Pre‑Sales Manager

About the role

We are looking for an Account Manager who will also act as a Pre‑Sales Manager. In this dual role you will nurture existing client relationships, drive revenue growth and support the sales team by translating customer needs into tailored solutions.

Key responsibilities

• Manage and nurture relationships with existing clients as the primary point of contact.
• Understand client business goals, identify growth opportunities and ensure customer satisfaction.
• Conduct regular business reviews, account health checks and drive renewals, upselling and cross‑selling.
• Coordinate with internal teams to guarantee successful project delivery and maintain accurate CRM records.
• Gather customer requirements through discovery calls and requirement‑gathering sessions.
• Prepare proposals, presentations, solution documents and respond to RFPs, RFIs and tender documents.
• Work closely with technical teams to design suitable solutions and deliver product demonstrations.
• Estimate project scope, effort, timelines and pricing, and support negotiations and deal closures.

Required profile

• Proven experience in client relationship management and solution selling.
• Strong business analysis, proposal writing and presentation skills.
• Excellent negotiation and stakeholder management abilities.
• Ability to track and achieve KPIs such as customer retention, revenue growth and renewal success.

Required skills

• HubSpot
• Salesforce
• Zoho