Warehouse Operations Manager – Contract Logistics

About the role

The Warehouse Operations Manager will lead daily warehouse activities for a contract logistics environment, ensuring seamless inbound, outbound, storage, picking, packing and dispatch processes. The role focuses on meeting customer‑specific service level agreements while driving operational efficiency and safety.

Key responsibilities

• Manage end‑to‑end warehouse operations, monitoring KPIs such as productivity, order accuracy, inventory accuracy, turnaround time and on‑time dispatch.
• Maintain accurate inventory through cycle counts, stock audits and corrective actions, updating WMS/ERP systems.
• Lead, train and supervise warehouse staff, plan manpower allocation and shift schedules based on volume.
• Ensure compliance with customer SLAs, coordinate issue resolution and provide regular performance reporting.
• Identify and implement cost‑reduction and efficiency initiatives using Lean, Kaizen, 5S and automation where applicable.
• Uphold EHS and company safety standards, conduct audits and enforce SOPs.
• Collaborate with transportation, procurement and customer service teams; prepare MIS reports and support budgeting.

Required profile

• Proven experience leading warehouse or logistics teams in a contract logistics setting.
• Strong understanding of warehouse KPIs, inventory control and safety regulations.
• Ability to plan staffing, drive employee engagement and manage shift schedules.
• Experience coordinating with customers and internal functions to meet SLA commitments.
• Track record of implementing continuous‑improvement projects.

Required skills

• WMS (Warehouse Management System)
• ERP (Enterprise Resource Planning) systems
• Lean methodology
• Kaizen
• 5S
• MIS reporting