Training Manager

About the role

The Training Manager will lead the design, delivery, and evaluation of training programs that support the company's mission and vision. Working closely with property leadership, you will ensure employees receive the knowledge and skills needed to deliver exceptional guest experiences.

Key responsibilities

• Administer and promote employee training programs across the property.
• Conduct needs assessments and develop customized training curricula.
• Facilitate classroom and on‑the‑job training sessions.
• Monitor enrollment, attendance, and participant progress.
• Evaluate training effectiveness using attendance data, guest satisfaction scores, and performance metrics.
• Provide feedback to employees and managers on service behaviors.
• Develop training budgets and align programs with organizational goals.
• Incorporate adult learning principles into all training initiatives.

Required profile

• 2‑year degree in Human Resources, Hospitality, Business Administration, or related field, plus 2 years HR or training experience, **or** a 4‑year bachelor’s degree with a certified trainer credential (no experience required).
• Strong understanding of hospitality operations and guest service standards.

Required skills

What we offer

• Full‑time position in a dynamic hospitality environment.
• Opportunities for professional growth and development.
• Competitive compensation package.