Trainer, GSF Learning and Development

About the role

The Trainer will join the Learning & Development team in North India, supporting GSF sites, third‑party hubs and dark stores. The role focuses on identifying knowledge gaps, delivering training interventions and monitoring performance metrics to help the business meet its goals.

Key responsibilities

• Identify and address knowledge gaps to achieve business objectives.
• Recommend and implement training solutions for mapped hubs and dark stores.
• Track site performance and schedule proactive training interventions.
• Supervise structured learning metrics and oversee results for assigned locations.
• Manage live performance metrics end‑to‑end.
• Deliver learning sessions on new processes and BQM via instructor‑led or digital platforms.
• Maintain data analysis and reporting in Excel as required.
• Ensure timely completion of digital new‑hire training, coaching and performance‑improvement programs.
• Partner with operations leaders to conduct site health checks and close gaps quickly.
• Identify, certify and develop learning coaches.
• Lead improvement projects to boost business performance.
• Drive quality and learning metrics.
• Facilitate Zoom and classroom sessions for stakeholders.

Required profile

• Strong written and verbal communication and presentation abilities.
• Proficiency with Microsoft Office applications (Excel, Word, PowerPoint, Outlook).
• Experience delivering training or learning interventions is preferred.

Required skills

• Microsoft Excel
• Microsoft Word
• Microsoft PowerPoint
• Microsoft Outlook
• Zoom conferencing