Territory Service Representative – Operations

About the role

The Territory Service Representative – Operations ensures timely pickup and delivery of shipments within an assigned territory, acting as the face of Blue Dart on the ground. The role combines safe handling of parcels, accurate documentation, and superior customer interaction while adhering to company standards.

Key responsibilities

• Perform timely pickup and delivery of customer shipments, ensuring compliance with service timelines and route efficiency.
• Collect Cash on Delivery (COD) payments, obtain Proof of Delivery, and maintain accurate shipment documentation.
• Scan shipments using handheld devices, update status in real time, and follow all SOPs during field operations.
• Adhere to road safety guidelines, maintain vehicle condition, and report any incidents promptly.

Required profile

• Minimum 10th standard education; higher qualifications are a plus.
• Fresher to 2 years of experience in courier, logistics, or field delivery operations.
• Valid two‑wheeler or four‑wheeler driving licence and ownership of a personal vehicle where required.
• Physically fit, willing to work shifts, weekends and holidays as needed.

Required skills

• Mobile device and scanner usage for real‑time shipment tracking.
• Basic computer and mobile application skills for data entry and communication.