Territory Service Representative

About the role

The Territory Service Representative is responsible for handling end‑to‑end parcel delivery operations within an assigned territory. The role combines vehicle loading, shipment scanning, sorting, and direct customer interaction to ensure timely and accurate deliveries.

Key responsibilities

• Unload bags from the delivery vehicle and scan each shipment upon arrival.
• Perform primary and secondary sorting of parcels and load them into canvas bags for transport.
• Deliver shipments to the exact customer address, obtain electronic acknowledgment via BYOD device, and update status codes for any undelivered items.
• Collect cash‑on‑delivery (COD) amounts and hand them over to the supervisor on the same day.
• Handle undelivered parcels by returning them to the supervisor and following proper documentation.
• Maintain proper dress code, carry field bags, and adhere to SOPs for pickups, including timely collection, location verification, and shipment count.
• In‑scan returned shipments at the office and manage rapid entry procedures.
• Ensure timely connection to each delivery point and follow training briefings for the delivery process.

Required profile

• Ability to follow standard operating procedures for loading, sorting, and delivery.
• Physical stamina to handle bags and packages throughout the workday.
• Comfort with using mobile devices (BYOD) for scanning and acknowledgment.
• Attention to detail for accurate status updates and COD handling.

Required skills

What we offer

• Hands‑on training for all delivery processes.
• Opportunities to work in a dynamic logistics environment.