Territory Service Representative

About the role

We are looking for a Territory Service Representative to manage end‑to‑end parcel delivery within an assigned territory. The role involves loading, transporting, scanning, and delivering shipments while ensuring accurate documentation and customer acknowledgment.

Key responsibilities

• Unload bags from the vehicle and scan shipments upon arrival.
• Perform primary and secondary sorting, then load sorted bags into the delivery vehicle.
• Deliver parcels to the correct address, obtain customer acknowledgment via a BYOD device, and update status codes for any undelivered items.
• Collect cash‑on‑delivery (COD) amounts and hand them over to the supervisor on the same day.
• Handle undelivered shipments by returning them to the supervisor.
• Execute pickups according to SOP, verify serviceable locations, count shipments, and record acknowledgments.
• In‑scan shipments at the office and complete rapid entry procedures.
• Maintain proper dress code, carry field bags, and adhere to cut‑off timings for timely connections.

Required profile

• Ability to follow standard operating procedures for loading, sorting, and delivery.
• Physical capability to handle bags and perform frequent loading/unloading.
• Attention to detail for accurate scanning, documentation, and COD handling.
• Professional appearance and compliance with dress‑code requirements.

Required skills