Territory Service Representative

About the role

We are looking for a Territory Service Representative to manage the end‑to‑end delivery process within an assigned geographic area. The role involves handling shipments from the warehouse to customers, ensuring accurate scanning, cash‑on‑delivery processing and proper documentation. You will coordinate with the warehouse team, use handheld scanning devices and ensure that all shipments are correctly recorded in the company’s logistics system.

Key responsibilities

• Unload bags from vehicles and scan each shipment.
• Follow the delivery route, deliver packages to the correct address and obtain customer acknowledgment.
• Update the system with undelivered status and hand over undelivered items and COD amounts to the supervisor on the same day.
• Perform timely pickups at customer locations according to cut‑off times.
• If the shipment is serviceable, count items, obtain customer acknowledgment and record the count.
• In‑scan shipments upon return to the office, enter data into the system and manage onward connections.
• Maintain accurate records of COD amounts and ensure secure handover to supervisors.

Required profile

• Physical ability to load and unload parcels.
• Strong attention to detail for accurate scanning and data entry.
• Good communication skills to interact with customers and obtain acknowledgments.
• Reliability in meeting delivery schedules and cut‑off times.
• Ability to work independently in the field and follow safety procedures.

Required skills

• Handheld scanner operation