Territory Service Representative (Bikers)

About the role

The Territory Service Representative (Bikers) is responsible for end‑to‑end parcel handling within a defined delivery territory. You will load, transport, sort, and deliver shipments while ensuring accurate documentation and cash‑on‑delivery (COD) processing.

Key responsibilities

• Unload bags from the vehicle and scan each shipment upon arrival.
• Perform primary and secondary sorting, then load bags onto the delivery vehicle according to route.
• Deliver parcels to the correct address, obtain customer acknowledgment via a BYOD device, and record status codes for any undelivered items.
• Collect COD amounts and hand them over to the supervisor on the same day.
• Execute timely pickups following standard operating procedures, verify serviceable locations, and record shipment counts on pickup sheets.
• Handle regulatory paperwork, airwaybill execution, and ensure proper condition of packages during pickup.
• Maintain proper dress code, carry field bags, and follow appointment delivery processes.

Required profile

• Physically fit and able to handle loading and unloading of parcels.
• Customer‑centric attitude with good communication skills.
• Attention to detail for accurate scanning, documentation, and COD handling.
• Ability to follow SOPs, meet delivery schedules, and work independently in the field.

Required skills

• Proficiency with handheld scanning devices and basic mobile applications for acknowledgment and status updates.

What we offer

• Structured training on delivery processes and safety protocols.
• Opportunities for performance‑based incentives and career growth within logistics operations.