Territory Service Representative – Bike Delivery

About the role

The Territory Service Representative (Biker) is responsible for end‑to‑end handling of parcels within a defined delivery zone. Working on a bike, you will load, sort, transport and deliver shipments while ensuring accurate documentation and customer satisfaction.

Key responsibilities

• Unload bags from the vehicle and scan each shipment upon arrival.
• Perform primary and secondary sorting, and load bags onto the bike according to the delivery route.
• Deliver parcels to the correct address, capture customer acknowledgment via a mobile device (BYOD), and record status codes for any undelivered items.
• Collect and hand over COD/DOD/FOD amounts to the supervisor on the same day.
• Execute pickups following SOPs, verify serviceable locations, count shipments, obtain customer signatures, and perform in‑scan at the office.
• Maintain proper dress code, carry field bags, and ensure timely connection at each location.
• Prepare and reconcile delivery run sheets, ensuring accurate tally and status updates.

Required profile

• Valid driving licence for a bike and ability to ride safely in urban traffic.
• Physical stamina to load, unload and handle parcels throughout the shift.
• Strong attention to detail for scanning, documentation and COD handling.
• Customer‑focused attitude with good communication skills.

Required skills

• Proficiency in using handheld scanning devices and mobile applications for proof of delivery.
• Basic data entry and ability to follow standard operating procedures.