Territory Service Representative – Bike Delivery

About the role

We are seeking a Territory Service Representative who will operate on a bike to manage parcel delivery and pickup across an assigned territory. The role involves loading, sorting, scanning, and direct interaction with customers to ensure shipments are delivered accurately and on time.

Key responsibilities

• Unload bags from the vehicle and scan each shipment.
• Perform primary and secondary sorting of parcels.
• Out‑scan shipments according to the delivery route.
• Deliver parcels to the exact customer address and obtain electronic acknowledgment via BYOD device.
• Update status codes for any undelivered shipments.
• Hand over COD/DOD/FOD amounts to the supervisor on the same day.
• Maintain proper dress code and carry field bags for all delivery points.
• Execute pickups following SOP, including timely collection at customer locations.
• Verify serviceability of locations and record shipment counts on pickup sheets.
• In‑scan shipments at the office and complete rapid data entry.
• Load canvas bags into the vehicle and ensure route‑wise tallying.
• Manage POD/FOD/DOD/COD processes and handle appointment deliveries.

Required profile

• Physically fit and able to ride a bike for extended periods.
• Customer‑centric attitude with strong communication skills.
• Adherence to SOPs, dress code, and safety guidelines.
• Reliability in handling cash and COD transactions.
• Ability to work independently and meet delivery targets.

Required skills

• Barcode scanning
• Mobile device (BYOD) operation
• Data entry and status code updating