Telecom Order Management Analyst – Walk‑In Interview

About the role

HCL Technologies is hiring Telecom Order Management Analysts to join its Bangalore office. The position involves handling end‑to‑end quoting, contracting and order processing for telecom products, supporting both internal sales teams and external customers.

Key responsibilities

• Review quoting and contracting data supplied by the sales team and create accurate quotes for new and existing customers.
• Engage with vendors and customers to negotiate rates, propose alternatives and secure approvals.
• Act as a subject‑matter expert for the quotation process, guiding BAU activities.
• Utilise workflow‑management tools to process assigned cases, ensuring SLA compliance.
• Enter order data into order‑to‑cash platforms such as Current Platform, Proposal Manager and Premisys.
• Coordinate with sales, IT and vendor‑management teams to resolve issues and accelerate order submission.

Required profile

• Graduate degree (BS/BE/B.Tech) in a relevant field.
• 2–6 years of experience in telecommunications, networking (voice & data) and customer service.
• Strong written and verbal communication skills in English and the local language.
• Ability to work independently, meet deadlines and maintain high data accuracy.

Required skills

• Telecommunications and networking technologies.
• Salesforce (SFDC) and quoting systems.
• Order‑to‑cash platforms (Current Platform, Proposal Manager, Premisys).
• Workflow management tools.

What we offer

• Opportunity to work on high‑impact telecom projects.
• Dynamic on‑site environment with a collaborative team.
• Professional growth within a global technology leader.