Telecalling Debt Recovery Agent

About the role

We are seeking a proactive Telecalling Debt Recovery Agent to manage outbound calls for payment follow‑up and collection. You will engage with customers, negotiate payment terms, and ensure timely recovery of outstanding dues while maintaining professional relationships.

Key responsibilities

• Make outbound calls to customers/clients regarding pending payments.
• Follow up regularly on outstanding dues and payment commitments.
• Communicate professionally and maintain good customer relationships.
• Negotiate and coordinate with customers for payment recovery.
• Maintain proper records of calls, follow‑ups, and payment status.
• Achieve assigned collection and recovery targets.
• Escalate unresolved or delayed payment cases to the concerned team.
• Coordinate with internal teams regarding payment and account‑related issues.

Required profile

• 1–3 years of experience in telecalling, debt recovery, collections or payment follow‑up.
• Experience in pharma, healthcare, banking, fintech or related industries is a plus.
• Strong communication and convincing abilities.
• Target‑oriented and persistent in follow‑ups.

Required skills

• VLOOKUP
• Pivot Table
• Excel