Telecaller

About the role

Apnaaapan is seeking a full‑time Telecaller to join its Jaipur office. The role involves handling both outbound and inbound calls to engage prospective and existing clients, provide information about the company’s digital marketing services, and support the sales and marketing team.

Key responsibilities

• Make outbound calls and receive inbound inquiries from potential and current customers.
• Explain Apnaaapan’s digital marketing offerings clearly and gather client requirements.
• Maintain accurate call logs and update customer information in the CRM system.
• Follow up on leads, route complex queries to appropriate team members, and meet daily call and conversion targets.
• Contribute to a positive customer experience through professional communication.

Required profile

• Strong verbal communication and telephone etiquette.
• Basic computer literacy with experience using CRM tools or spreadsheets.
• Ability to manage time, stay organized, and solve basic customer issues.
• Prior experience in telecalling, customer service or sales support is beneficial; knowledge of digital marketing is a plus.
• Willingness to work on‑site in Jaipur and collaborate with cross‑functional teams.
• Minimum high school diploma; a degree in business, marketing or a related field is preferred but not mandatory.

Required skills

• CRM tools
• Microsoft Excel