Technical Architect - Salesforce Data Cloud / Marketing Cloud

About the role

Salesforce is hiring a Technical Architect to design and manage the delivery of complex Salesforce solutions for its customers. The role covers Salesforce products and APIs, AMPScript, JS/SSJS, HTML, CSS, SQL, Apex/Visualforce, Lightning, mobile development and integration/ETL technologies. It is a customer-facing position with travel to client sites estimated at 50-75%, and it includes some pre-sales activities such as discovery sessions and POC development.

Key responsibilities

• Collaborate with client stakeholders to define requirements, deliverables and expectations.
• Design and integrate scalable predictive and generative AI solutions in custom Salesforce environments, optimising performance, resource consumption and platform governor limits.
• Lead technical design sessions, architect and document solutions, and use advanced LLMs to review architectural assumptions and simulate edge cases.
• Use AI tools and developer assistants to accelerate implementation, and translate business requirements into well-architected solutions.
• Oversee and govern Salesforce projects, follow coding standards, and lead code reviews.
• Manage the technical delivery of custom development, integrations and data migration, and maintain a target billable utilization.
• Liaise with Salesforce product teams and travel to client sites for projects.

Required profile

• Degree or equivalent proven experience.
• 9-14 years of CRM experience, with a minimum of 4-5 years on the Salesforce Marketing Cloud platform.
• Expert-level understanding of the Salesforce product suite, including Marketing Cloud Engagement, Personalization, Insights, Account Engagement, Data Cloud and Agentforce, and moderate experience with Sales, Service, Community and Community Clouds.
• Strong background in designing and developing large web-based systems or full software product lifecycles.
• Active Salesforce certifications or ability to obtain them after hire.

Required skills

• Systems architecture and scalable, performance-driven solutions.
• Data sharing and visibility considerations, and platform authentication patterns (SAML, SSO, OAuth).
• Data integration tools and experience integrating Salesforce with ETL, CPQ, marketing automation and reporting systems.
• Environment management, release management, code versioning and deployment methodologies.
• Platform security (TLS, SSL).