Team Leader – Pan India & International Voice Process

About the role

We are seeking a motivated Team Leader to oversee our Pan India and International Voice Process operations at Megaaopes Solutions in Bengaluru. The role involves guiding a team of agents, ensuring operational efficiency, and achieving performance targets.

Key responsibilities

• Lead, motivate and manage a team of employees, aligning daily tasks with organizational goals.
• Set performance expectations, conduct regular reviews, and provide constructive feedback.
• Deliver training, mentoring and development opportunities to address skill gaps.
• Oversee daily operations, enforce processes, and streamline workflows for productivity.
• Resolve team‑related issues, handle conflicts and escalate when necessary.
• Maintain accurate records, prepare performance reports and ensure compliance with company policies.
• Implement initiatives to boost morale, recognize high performers and foster a collaborative environment.

Required profile

• 1–3 years of experience in team leadership or call‑center operations.
• Strong leadership, problem‑solving and decision‑making abilities.
• Excellent communication skills and the ability to motivate and develop team members.
• Detail‑oriented with a focus on operational efficiency and continuous improvement.

Required skills