System Administrator

About the role

The System Administrator is the primary point of contact for day‑to‑day IT support, helping employees resolve hardware, software, and access issues. This position offers a solid foundation in IT operations while providing mentorship from senior team members.

Key responsibilities

• Provide first‑line support for tickets, laptops, logins, printers, and software installations.
• Perform daily preventive checks on IT hardware, servers, UPS, and internet links, addressing any deviations.
• Build, image, and deploy new laptops, including domain join, AD account creation, software provisioning, endpoint agent installation, asset tagging, and handover.
• Maintain the asset register, host ID records, and manage test PCs/virtual machines according to user requirements.
• Administer user account lifecycle: email IDs, AD accounts, distribution lists, password resets, and access provisioning/revocation.
• Test and deploy Windows and third‑party patches via the endpoint management console, monitor compliance, and resolve failures.
• Ensure endpoint security compliance by monitoring antivirus, responding to threat alerts, and validating software license requests.
• Run scheduled backups of servers, Active Directory, and databases; perform periodic restore checks.
• Coordinate with vendors for hardware, software, and facility purchases, from quoting to delivery and installation.
• Support network monitoring (Wi‑Fi, LAN, firewall, CCTV) and report anomalies.
• Maintain trackers, checklists, and documentation for ISO audits and knowledge sharing.
• Escalate recurring or complex issues to senior staff for permanent resolution.

Required profile

• Diploma, BCA, B.Sc., or B.E. (post‑graduate candidates not considered).
• Basic understanding of networks, Wi‑Fi, and general office IT infrastructure.
• Familiarity with Microsoft 365 or similar cloud productivity suites.

Required skills

• Proficiency with Windows operating systems and Outlook.
• Experience with standard office productivity software (e.g., Microsoft Office).
• Basic networking concepts and Wi‑Fi troubleshooting.
• Knowledge of Active Directory user and computer management.
• Imaging and deployment tools for laptops.
• Endpoint management and patch deployment.
• Backup and restore procedures for servers and directories.
• Vendor coordination and purchase order processes.