Supply Chain Manager – ROC (EU)

About the role

The Supply Chain Manager at Amazon’s Relay Operations Center (ROC) supports transportation execution across the EU network, ensuring hassle‑free, timely pick‑up and delivery of freight from vendors to Amazon facilities and carrier hubs. The role also monitors network exceptions, drives automation and process improvements to keep operations running smoothly.

Key responsibilities

• Communicate with external customers (carriers, vendors/suppliers) and internal stakeholders (retail, finance, software support, fulfillment centers).
• Extract data from multiple databases using Excel, SQL and other tools to produce ad‑hoc reports and analyses.
• Develop, track and interpret performance metrics that drive business results.
• Translate business and functional requirements for Amazon technology teams that build and enhance ROC software tools.
• Identify trends, assess business impact and make data‑backed decisions.
• Escalate issues or variances to the appropriate owners, follow through on resolutions and ensure timely closure.

Required profile

• Bachelor’s degree or equivalent.
• At least 2 years of supply‑chain or logistics experience.
• Basic understanding of logistics processes and strong written/oral communication skills.
• Ability to propose and drive process improvements to completion.
• Hands‑on experience with data extraction and analysis.

Required skills

• Intermediate Excel (pivot tables, charts, complex formulas, data cleansing).
• SQL proficiency.
• Scripting experience in Python or R.
• Data analysis and reporting capabilities.