Sr. Administrator, Appeals

About the role

Amazon is looking for a Senior Appeals Administrator to join the Experience and Technology Departures Team. In this role you will support Amazon employees and alumni throughout their appeals journey, handling confidential information with integrity and delivering high‑quality service.

Key responsibilities

• Deep‑dive into appeal cases to identify required documentation and assess its accuracy against policy and precedent.
• Detect process defects, propose and implement remediation actions.
• Maintain strict confidentiality while managing sensitive employee data.
• Provide exceptional customer service, communication, and organizational support in a fast‑paced HR environment.

Required profile

• 2+ years of human resources experience.
• 1+ years of case‑management experience.
• 3+ years of contact‑center, customer‑service or HR experience.
• Bachelor’s degree in business, HR or related field, or high‑school equivalent.
• Proficiency with Microsoft Office applications.

Required skills

• HRIS (Human Resources Information System) knowledge.
• Applicant Tracking System (ATS) familiarity.
• Payroll systems experience.
• Knowledge‑base research skills.

What we offer

• Opportunity to work within Amazon’s global HR organization.
• Inclusive culture that supports diversity and accommodation needs.