Spa Receptionist

About the role

The Spa Receptionist will be the first point of contact for guests at Shangri‑La Bengaluru, delivering a warm welcome and ensuring a seamless experience throughout their spa visit. This full‑time, on‑site position combines front‑desk duties with coordination of treatments, billing, and guest record management.

Key responsibilities

• Greet guests, manage check‑in and check‑out for all spa services.
• Answer phone calls and in‑person inquiries, providing accurate information about treatments, facilities, and promotions.
• Schedule, confirm, and adjust appointments using the spa’s booking system.
• Coordinate with spa therapists to ensure smooth service delivery.
• Handle billing, payment processing, and update guest records promptly.
• Maintain a tidy, serene reception area while adhering to hygiene and safety standards.

Required profile

• Friendly, professional demeanor with a strong customer‑service orientation.
• Excellent communication skills, both verbal and written.
• Ability to multitask and work efficiently in a fast‑paced hospitality environment.
• Attention to detail for accurate billing and record‑keeping.
• Team player who can collaborate closely with spa and hotel staff.

Required skills