Solution Architect - Qualtrics

About the role

A full-time, permanent Solution Architect position based at DGS India's Thane Ashar IT Park office. The role designs and delivers enterprise-grade cloud solutions with deep expertise in Qualtrics, AWS and enterprise experience platforms, combining architecture, consulting and client engagement. It covers industries such as banking, telecom, automotive, healthcare and aviation, and acts as a trusted advisor to global clients on platform customization, data flow automation and cloud-native transformation.

Key responsibilities

• Lead requirement discovery, solution scoping, effort estimation and technical proposals, and act as a trusted advisor to enterprise clients
• Translate business requirements into scalable technical solutions and present architecture, roadmaps and recommendations to leadership
• Design end-to-end cloud-native architectures on AWS and Qualtrics, and architect integrations with CRM, analytics platforms and enterprise apps
• Lead Qualtrics CX, EX, PX and Brand Experience implementations and drive adoption of Qualtrics AI features
• Conduct architecture and code reviews, ensure security, governance and compliance, and own the solution lifecycle
• Build reusable solution frameworks and accelerators, and develop scalable serverless applications with AWS, Node.js, Python and React

Required profile

• 15+ years of experience in solution architecture or enterprise consulting
• Hands-on experience with Qualtrics XM Platform (CX/EX mandatory)
• Proven expertise in AWS cloud architecture and enterprise integrations, and in API-first, serverless solutions
• Strong client-facing, consulting and stakeholder management experience
• Bachelor's degree in Computer Science or a related technical discipline (required); Master's preferred
• Preferred: AWS Certified Solutions Architect, Agile/Scrum, customer journey mapping and VoC experience, and knowledge of generative AI and BI tools

Required skills

• Qualtrics XM Platform (CX, EX, PX, Brand Experience) and Qualtrics certification (mandatory)
• AWS cloud architecture (Lambda, API Gateway, DynamoDB, S3) and serverless architecture
• API integration, REST APIs, CRM integration and data warehouse integration
• Programming: Node.js, Python, SQL, React, Angular, HTML/CSS, jQuery
• DevOps: Docker, Jenkins, Git
• Preferred: Azure/GCP, Tableau/Power BI, BI tools