Social Media & Community Manager

About the role

INJA Wellness is looking for a proactive Social Media & Community Manager to own the day‑to‑day interaction with our customers and influencers. You will turn conversations into lasting relationships and help build credibility for our collagen‑focused supplement brand.

Key responsibilities

• Respond to every Instagram DM within 5 minutes during working hours with genuine, personalized answers.
• Monitor and engage with comments on all Instagram posts, encouraging user‑generated content and resharing customer posts.
• Flag product questions, complaints, and order issues to the appropriate internal team on the same day.
• Maintain a tracker of 50+ fitness, beauty, skincare and wellness influencers; conduct personalized outreach and manage the full partnership lifecycle.
• Follow up relentlessly on committed influencer posts and report reach, saves and link traffic monthly.
• Publish three LinkedIn posts per week with education‑led content about collagen, ingredients and wellness.
• Provide the agency with raw assets, shoot simple product flat‑lays or quick explainer videos when needed.
• Prepare weekly reports covering DM response metrics, influencer activity, LinkedIn engagement and UGC collection.

Required profile

• Strong written communication skills and a customer‑centric mindset.
• Ability to manage multiple conversations and influencer relationships simultaneously.
• Detail‑oriented with a knack for tracking performance metrics.

Required skills

• Proficiency with Instagram and LinkedIn platforms.
• Experience using social media management and analytics tools.