Social Media & Community Manager
Mopid · Mumbai et périphérie
Job description
About the role
INJA Wellness is looking for a proactive Social Media & Community Manager to own the day‑to‑day interaction with our customers and influencers. You will turn conversations into lasting relationships and help build credibility for our collagen‑focused supplement brand.
Key responsibilities
- Respond to every Instagram DM within 5 minutes during working hours with genuine, personalized answers.
- Monitor and engage with comments on all Instagram posts, encouraging user‑generated content and resharing customer posts.
- Flag product questions, complaints, and order issues to the appropriate internal team on the same day.
- Maintain a tracker of 50+ fitness, beauty, skincare and wellness influencers; conduct personalized outreach and manage the full partnership lifecycle.
- Follow up relentlessly on committed influencer posts and report reach, saves and link traffic monthly.
- Publish three LinkedIn posts per week with education‑led content about collagen, ingredients and wellness.
- Provide the agency with raw assets, shoot simple product flat‑lays or quick explainer videos when needed.
- Prepare weekly reports covering DM response metrics, influencer activity, LinkedIn engagement and UGC collection.
Required profile
- Strong written communication skills and a customer‑centric mindset.
- Ability to manage multiple conversations and influencer relationships simultaneously.
- Detail‑oriented with a knack for tracking performance metrics.
Required skills
- Proficiency with Instagram and LinkedIn platforms.
- Experience using social media management and analytics tools.
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Published 1 month ago
Expires 1 week from now
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Mopid
Mumbai et périphérie
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