SME General Operations Specialist

About the role

The SME General Operations Specialist ensures smooth day‑to‑day operational processes, leveraging MS Office and MS Excel to boost efficiency and accuracy. Working in a hybrid model, the role supports the company’s growth and societal impact through data‑driven decision‑making.

Key responsibilities

• Coordinate daily operational activities to maintain seamless workflow.
• Use MS Office and MS Excel to manage, analyse, and report data.
• Collaborate with cross‑functional teams to streamline processes and improve performance.
• Implement best‑practice procedures to increase productivity and reduce errors.
• Monitor operational metrics, identify improvement areas, and drive strategic initiatives.
• Support the development and execution of operational plans aligned with company goals.
• Facilitate inter‑departmental communication to ensure alignment on objectives.
• Prepare operational reports and presentations for management review.
• Ensure compliance with company policies and contribute to continuous improvement.
• Engage in problem‑solving and troubleshooting to address operational challenges promptly.

Required profile

• Proficiency in MS Office and MS Excel, capable of handling complex data sets.
• Solid understanding of Cards & Payments Finance & Accounting.
• Strong analytical mindset with a proactive approach to issue resolution.
• Adaptability to a hybrid work environment.
• Excellent communication skills for collaboration across diverse teams.
• High attention to detail and precision in all operational tasks.

Required skills

• MS Office
• MS Excel