Service Specialist

About the role

The Service Specialist is responsible for installing, calibrating, maintaining and repairing Anton Paar laboratory instruments across India. The role ensures high customer satisfaction by providing timely technical support and managing service contracts.

Key responsibilities

• Perform installation, calibration, maintenance and repair of instruments on-site, via telephone or email.
• Serve as the primary technical contact for customers, handling inquiries, concerns and service requests.
• Coordinate with internal departments to resolve issues proactively and ensure coverage under Annual Maintenance Contracts.
• Quote, negotiate and close service contracts and repair charges.
• Collect service receivables and ensure compliance with CRM and AP Service processes.
• Identify and transfer sales leads to the sales team and communicate field feedback.

Required profile

• Master’s or Bachelor’s degree.
• Excellent written and verbal communication skills.
• Strong interpersonal, problem‑solving and organizational abilities.
• Ability to work independently with high commitment to customer satisfaction.
• Willingness to travel extensively across India.

Required skills

• Proficiency with CRM systems.
• Experience in instrument installation, calibration, maintenance and repair.