Service Engineer

About the role

We are looking for a Service Engineer to handle erection, commissioning and after‑sales support of concrete pumps, boom placers and shotcrete machines. The role involves direct interaction with customers, providing training, troubleshooting equipment issues and ensuring optimal performance of the machinery.

Key responsibilities

• Erect and commission concrete pumps, boom placers and shotcrete machines on customer sites.
• Provide operator training during hand‑over and ensure proper usage.
• Communicate with customers regarding service, maintenance and troubleshooting.
• Prepare weekly reports on service activities, spare‑part needs and field problems.
• Convert routine service calls into annual service and maintenance contracts.
• Drive parts sales to meet regional sales targets.
• Maintain daily service, maintenance and repair schedules for customer equipment.
• Perform site administrative duties as required.
• Support customers to achieve satisfaction through operation and maintenance assistance.
• Train field staff, engineers and operators for efficient operation.
• Reduce breakdown times and promote the use of OEM parts.
• Conduct technical analysis to identify root causes and escalate issues promptly.
• Identify revenue opportunities such as new service contracts, renewals and parts sales.

Required profile

• Diploma in Mechanical Engineering or B.E. in Mechanical.
• 1–4 years of experience in construction equipment service, preferably with concrete pumps, boom placers or shotcrete machines.
• Strong communication skills for interacting with customers.
• Ability to prepare accurate service reports and documentation.

Required skills

• Erection and commissioning of concrete pumps, boom placers and shotcrete machines.
• Technical troubleshooting and root‑cause analysis of equipment failures.
• Customer training and support.
• Spare‑part management and sales.
• Preparation of service reports and contract conversion.