Service Desk L1 Support Specialist – Pune

About the role

We are seeking a Service Desk L1 Support Specialist to join our IT team in Pune. The role involves providing first‑line technical assistance to end‑users across multiple channels while ensuring timely resolution of incidents.

Key responsibilities

• Handle L1 technical support via calls, chat, and ticketing systems.
• Perform password resets, account unlocks, and general user assistance.
• Troubleshoot Office 365, Windows, Outlook, and Microsoft Teams issues.
• Log and update incidents in ServiceNow, adhering to SLA targets.
• Escalate complex problems to higher support tiers as needed.

Required profile

• 1–5 years of experience in IT Service Desk or technical support.
• Full‑time graduate with relevant certifications.
• Excellent verbal and written communication skills.
• Willingness to work in US‑aligned, 24x7 rotational shifts on‑site.

Required skills

• ServiceNow ticketing platform.
• Office 365 suite.
• Active Directory management.
• Basic Azure AD administration.
• Outlook and Microsoft Teams proficiency.
• Fundamental networking knowledge.

What we offer

• Competitive CTC up to 5.5 LPA, with performance‑based hikes.
• Opportunity to work in a dynamic, global support environment.
• On‑site work location in Pune.