Service Desk Engineer – L1/L1.5 Application Support

About the role

We are looking for a Service Desk Engineer to join Nissan ISIT’s Global Applications team. The role provides L1/L1.5 support to Nissan users worldwide, ensuring incidents are resolved quickly and services remain available around the clock.

Key responsibilities

• Act as the first point of contact for all IT incidents and service requests from global Nissan users, logging each case in the ticketing system.
• Diagnose, troubleshoot and resolve L1/L1.5 issues, escalating complex problems to L2 teams while maintaining clear communication with the requester.
• Monitor service desk queues continuously, ensuring service level agreements (SLAs) are met for a 24/7, 365‑day operation.
• Document incidents, resolutions and work‑arounds in detail to build a reusable knowledge base.
• Participate in shift hand‑overs and on‑call rotations, providing uninterrupted coverage across all time zones.
• Perform routine system health checks and basic application monitoring to proactively identify potential issues.

Required profile

• Strong communication skills in English, both written and verbal.
• Ability to work under pressure in a fast‑paced, global environment.
• Customer‑focused mindset with a commitment to timely resolution.
• Willingness to work in rotating shifts to support 24/7 coverage.

Required skills