Service Desk Engineer – Bangalore (4-8 yrs)

About the role

TCS is seeking a Service Desk Engineer to join its Bangalore team. The role involves providing front‑line technical support in a 24x7 environment, handling incidents, requests, and ensuring smooth IT operations for internal stakeholders.

Key responsibilities

• Diagnose and resolve hardware issues on PCs, printers, and scanning devices.
• Troubleshoot basic networking problems, including LAN, WAN, wireless, and VPN connectivity.
• Assist users with Outlook and Microsoft Teams email and collaboration issues.
• Escalate unresolved incidents to Tier 2/3 support following ITIL processes.
• Maintain and update standard operating procedures and knowledge‑base documentation.
• Coordinate with multiple stakeholders, including MIM, to ensure timely incident resolution.
• Apply automation concepts and explore AI tools to improve support efficiency.

Required profile

• 4 to 8 years of experience in a service desk or technical support role.
• Strong written and verbal communication skills.
• Ability to work in a 24x7 shift schedule.
• Proactive mindset with a focus on continuous improvement.

Required skills

• PC hardware troubleshooting
• Peripheral device troubleshooting (printers, scanners)
• Basic networking (LAN, WAN, wireless, VPN)
• Outlook and Microsoft Teams support
• ITIL incident, problem, and change management
• Automation tools and AI concepts