Service Desk Associate (Open to Persons with Disability)
Jobs for Humanity · Bengaluru
Job description
About the role
We are looking for a Service Desk Associate based in Noida, open to candidates with a disability. The role requires 1‑2 years of technical support experience and involves handling customer issues through our ITSM platform.
Key responsibilities
- Manage customer interactions and record reported issues in the ITSM system.
- Identify issues, apply fixes, and investigate root causes using internal instructions.
- Provide technical guidance for problem prioritisation and resolution via telephone and email.
- Screen, refer, and diagnose internal inquiries and work requests related to PC maintenance.
- Act as a liaison between customers and internal departments to ensure timely resolution of online system problems.
Required profile
- B.Tech, MCA or BCA degree.
- 1‑2 years of experience in technical support or help‑desk environments.
- Open to candidates with locomotor disability, low vision up to 50%, thalassemia, or hemophilia.
Required skills
- Troubleshooting
- LAN
- WAN
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Published 3 hours ago
Expires 1 month from now
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Jobs for Humanity
Bengaluru