Service Delivery Manager – HR Administration

About the role

The Service Delivery Manager – HR Administration will lead the design, transition and operation of the Administer to Work (A2W) tower within Bureau Veritas' new HR Shared Services hub in Noida. You will own global HR administration processes, employee data quality and digital lifecycle services for multiple countries.

Key responsibilities

• Map and redesign joiner, mover and leaver processes, create the A2W operating model and lead country‑by‑country transition, including data cleansing and knowledge transfer.
• Act as Global Process Owner for A2W, ensuring lifecycle standards, data‑quality controls, off‑boarding compliance and integration of time‑and‑attendance with payroll.
• Maintain governance, risk and control frameworks covering maker‑checker rules, audit trails, GDPR and local privacy compliance.
• Drive digital transformation through automated document generation, e‑signature, digital personnel files and RPA‑enabled transaction automation.
• Build and lead the tower team from scratch, managing recruitment, performance cycles, engagement and succession planning.

Required profile

• 15+ years HR experience with at least 7 years leading HR administration in a shared‑services environment.
• Proven track record of standardising lifecycle processes across several countries and delivering HR digitisation or time‑and‑attendance transformation projects.
• Master’s degree in HR, Business or a related field.

Required skills

• HR administration and employee lifecycle management across multiple jurisdictions.
• Core HRIS expertise (Workday or SAP SuccessFactors Employee Central) including data model and security roles.
• Data governance, data‑quality management and GDPR/privacy compliance.
• Document management, e‑signature solutions (DocuSign or Adobe Sign) and digital records handling.
• Time‑and‑attendance platforms and payroll integration.
• Workflow automation and Robotic Process Automation (RPA) tools.