Senior Salesforce Developer (Service Cloud, APEX) - Chennai

About the role

UPS is looking for a senior developer in Chennai with very strong Salesforce Service Cloud and APEX coding skills to maintain and support its CRM application, which handles customer claims. The role suits developers with experience in very large enterprise organizations working on applications with a large user base. The selected developer will rotate with four other developers for on-call duties every fifth week.

Key responsibilities

• Maintain and support the Salesforce Service Cloud CRM application used by UPS Customer Service teams worldwide across phone, web, email, messaging and chat channels.
• Build integrations between Salesforce and cloud/on-premise external applications using REST, SOAP APIs, OAuth and Single Sign-On.
• Debug and resolve defects, and take part in code reviews ensuring adequate test coverage.
• Discuss requested functionality with business representatives, write technical solution approaches and design documentation, and lead end-to-end Salesforce solutions.
• Deploy changes through DevOps processes, moving them from development to QA to production via Flosum.

Required profile

• Strong knowledge of Salesforce Service Cloud, CRM Analytics and service business processes such as Email to Case, Web to Case, Digital Engagement, Phone to Case, CTI vendors, Omnichannel, Knowledge, Case Routing, Queues, Public Groups and User Group Assignments.
• Experience with Salesforce Governor limits and best practices for development, including Lightning components, APEX classes, triggers, Visualforce pages and formulas.
• Experience automating business processes with Lightning Flows, Workflows, Assignment Rules and Alerts, and updating/migrating data with Data Loader.
• Salesforce certifications: Admin and Platform Developer 1.
• Preferred: experience in large enterprises, some project management skills, knowledge of the Microsoft Office suite, and written and spoken English.

Required skills

• Salesforce Service Cloud, APEX, Lightning Flows, Visualforce, REST/SOAP APIs, OAuth, Single Sign-On
• DevOps deployment via Flosum
• Preferred: Scaled Agile methodology (Scrum, PI Planning)