Senior Project Manager - Salesforce (Agentic Delivery)

About the role

Salesforce is looking for a Senior Salesforce Project Manager to lead, orchestrate and own end-to-end delivery of complex, multi-cloud enterprise Salesforce implementations using Agile methodologies, SAFe frameworks and modern, AI-enabled delivery practices. The role is accountable for delivery excellence on highly visible global accounts, program-level financial performance, strategic governance and C-suite stakeholder alignment.

Key responsibilities

• Scale adoption of authorised AI technologies and prompt engineering across delivery teams, using AI tools and developer assistants to shorten project timelines
• Work with customers to build evaluation frameworks measuring AI performance for their use cases
• Plan and oversee the full enterprise Salesforce delivery lifecycle, protect Sold vs. Delivered margins and manage multi-track timelines and cross-project dependencies
• Institutionalise Agile delivery with Scrum, Lean and SAFe, drive multi-track sprints and backlog prioritisation, and run global delivery squads
• Build and govern portfolio plans and long-term delivery roadmaps, with transparent, data-driven reporting and proactive risk visibility
• Act as trusted advisor to senior leaders, running steering committees and handling escalations
• Design delivery governance, engineering standards and quality checkpoints
• Manage multi-shore resource planning, program budgets, forecasts and financial reconciliation
• Maintain timezone flexibility to support AMER/EMEA/APAC delivery regions

Required profile

• 15+ years in IT consulting/services, with 8+ years leading complex, enterprise-scale Salesforce implementations
• Proven track record of multi-cloud Salesforce transformations across Sales Cloud, Service Cloud, Experience Cloud and/or Industry Clouds
• Deep knowledge of the Salesforce ecosystem, working with Enterprise Architects and Technical Leads (hands-on configuration not required)
• Executive presence and clear, confident communication with C-suite executives and steering committees
• Willingness to travel internationally or domestically on a need basis

Required skills

• Salesforce Core Consultant certifications (at least two, e.g. Sales Cloud, Service Cloud, Experience Cloud)
• Advanced project management certification (PMP, PMI-ACP, SAFe, PRINCE2, CSM, PSM II)
• JIRA, Azure DevOps, MS Project, Smartsheet and Google Workspace
• Even better: Salesforce Agentforce Specialist or Legend, and experience in regulated sectors such as healthcare, financial services or retail