Senior Product Manager - IT Operations

About the role

Atlassian is looking for a Senior Product Manager to lead critical areas of IT Operations and Incident Management. You will turn customer and business problems around detecting, resolving and learning from incidents into focused product strategy and execution, serving customers across IT and developer teams. The role works across the incident management journey, combining AI-powered and non-AI capabilities to improve outcomes, adoption and business growth.

Key responsibilities

• Define and execute product strategy for high-impact areas of Incident Management, affecting both IT and developer personas
• Identify customer pain points and opportunities across Enterprise and SMB segments through research, product data, support insights and market signals
• Prioritize opportunities that improve incident outcomes and create value for customers and the business
• Balance AI investments with reliable non-AI capabilities such as workflow improvements, automation, integrations, collaboration tools, reporting and operational controls
• Partner with Engineering, Design, Data Science, Research, Marketing, Sales, Support and Customer Success to deliver end-to-end experiences
• Work directly with Enterprise and SMB customers to validate problems, test concepts, understand adoption barriers and measure impact
• Help JSM and Service Collection grow by increasing customer value, adoption, engagement, retention and expansion

Required profile

• 10+ years of experience building and launching B2B or SaaS products as a Product Manager or equivalent
• Strong customer empathy for Enterprise and SMB, with a track record of turning complex problems into focused product strategies
• Comfort in technically complex spaces and close partnership with Engineering and Data Science
• Understanding of AI-enabled product development, including when AI is appropriate and when deterministic experiences are better
• Strong analytical skills, communication and stakeholder-management abilities, and a bias toward action

What we offer

• Flexible working arrangements: office, home or a mix, with hiring in countries where Atlassian has a legal entity
• Health and wellbeing resources, paid volunteer days and other perks
• Eligibility for benefits, bonuses, commissions and equity