Senior Operations Staff – Logistics Operations

About the role

The Senior Operations Staff will support and execute daily logistics activities across Blue Dart’s service centres, hubs, warehouses and processing units in Shillong. Reporting to the Shift In‑charge, the role ensures high shipment accuracy, operational productivity and service quality while upholding Blue Dart’s Standard Operating Procedures.

Key responsibilities

• Execute day‑to‑day operational tasks including inbound and outbound processing, sorting, and dispatch.
• Assist Shift In‑charges with work allocation, monitoring performance and handling operational exceptions.
• Coach and mentor newly inducted team members to maintain consistent performance standards.
• Maintain operational discipline by adhering to SOPs, safety guidelines and service commitments.
• Identify process improvement opportunities and support implementation of corrective actions.

Required profile

• Proven experience in logistics or warehouse operations, preferably in a shift‑based environment.
• Strong understanding of shipment handling, accuracy checks and productivity metrics.
• Ability to communicate effectively with team members and supervisors.
• Problem‑solving mindset with capacity to manage exceptions and escalations.

Required skills

What we offer

• Competitive compensation and comprehensive benefits.
• Opportunities for cross‑functional growth and global career paths within the DHL Group.
• Recognition‑focused culture with emphasis on safety and service excellence.